Terms and Conditions

Payments
We accept Visa, MasterCard, American Express, Discover, Apple Pay or Paypal via Shopify. All transactions will be in GBP Sterling £.

Shipping
Despatch and Shipping times vary by product. Please go to the Shipping and Delivery page for further details, if your work is made to order, please go to the product specific despatch and shipping information is in each product's description in the store. For urgent order, please email us at hello@ambermatter.com to discuss. Shipping is from England, UK via Royal Mail, DHL, DPD or Hermes 'tracked' service.

Returns & exchanges
If you are in any way unhappy with your goods you may send them back for an exchange or a full refund. 

Goods must be returned within 14 days of dispatch. We ask that you return the goods unused, undamaged and in saleable condition. We request that you please enclose the invoice supplied with your delivery. Please contact us to obtain return address before you do.

Unfortunately, we cannot refund or exchange used or customer damaged items (statutory rights not affected). Please note that we are not responsible for return postage. When you return goods, please retain proof of posting from your shipper and make sure you approached us to obtain the return address. Without this we cannot be responsible for any items that fail to reach us.

Important information for customers from outside the UK
If your order is to be delivered outside the UK, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, contact your local customs office for further information. Amber Matter will NOT be able refund any orders returned to us due to unpaid duties. Customs invoices will be generated prior to you shipment leaving the UK.

Privacy
We will not divulge your email, postal address or telephone number.

We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have.
We will not pass on your e-mail address to any other company.

Product description
We have made every effort to ensure product photographs, description and details listed on the site are accurate. However, due to the difference between virtual/ physical nature of our work, slight differences in colour may occur.